Frequently asked questions
New customers
What do I need to apply for a loan?
GetBucks is an online lender and registered credit provider and therefore you are required to register an account via our website (www.getbucks.com), complete all necessary steps to see what loan amount is offered to you. As per National Credit Amendment Act of 2015, we require a 3 months bank statement to be uploaded as well as a copy of your ID to verify your income and identity.
The following are also required:
- You should be permanently employed for at least 3 months.
- You should not be placed under debt review, administration or sequestration.
- You need an active bank account which is opened in your name and your salary is deposited into monthly.
How do I know my information is safe and secure?
All information between you and the GetBucks website is encrypted and secure and will not be shared with any third parties unless you give your consent.
How do I check the status of my loan?
You can access your profile on the website (www.getbucks.com) to determine your status of account or sms the short code “status” to 44184.
What pay out options do you have?
On your first loan, we will deposit your loan into your registered bank account. On returning to GetBucks you will be able to make use of our wallet. From the wallet you can transfer funds to your bank account.
How can I contact GetBucks?
We have made it simple to contact the right department first time:
Call us on: 012 045 0606 or fax us on: 086 599 4700
For general enquiries: info@getbucks.com
For documentation: bankstatement@getbucks.com
For arrears and arrangement enquiries: collections@getbucks.com
For customer service enquires: customercare@getbucks.com
Existing customer
Once I've paid up my loan, how do apply for a new loan?
You can log into your online dashboard, accessible from the website, anytime. From there you will be able to see loan history, current loans and be able to apply for a new loan. You will need to upload your three latest bank statements to calculate your affordability and apply for a loan.
How do I settle my loan?
Settlement quotations can be obtained via our website ( www.getbucks.com ) when you logon to your loan profile or you may sms the short code “settle” to 44184 and the required information will be sent to you via sms.
Settlement payment can be done via EFT (banking details below) or settlement debit order can be loaded on your profile. Alternatively, you may contact our Customer Service Division for any assistance in this regard.
Settlement payment can be done via EFT (banking details below) or settlement debit order can be loaded on your profile. Alternatively, you may contact our Customer Service Division for any assistance in this regard.
You can also do a direct transfer to:
- Bank: FNB
- Name: Getbucks
- Account Number: 62395429212
- Branch: 250655
Decide on the amount you would like to pay, and use your Loan Ref ID as your payment reference.
Or you can use:
Download the SnapScan mobile app from the app store
Link your bank account by scanning your bank card
Scan the QR code displayed to the left
Insert the amount you would like to pay
Insert your Loan Ref ID as your payment reference
Click pay and your're done! Its that easy!
For more information on SnapScan visit www.snapscan.co.za
When do you debit my account?
Repayments will be made monthly via direct debit order on the specified date chosen by you on application, usually the date on which you receive your salary.
What happens if I don’t pay back my loan?
In the event they you fail to make payment, the full balance due under the loan agreement together with any penalty interest and all other charges and expenses owed shall become immediately due and payable to GetBucks, and without giving any notice to you as the borrower or affecting any of the GetBucks’ rights under this agreement;
In addition – your profile on the website will be suspended and this information will have a negative impact on your credit bureau profile. At GetBucks, we always strive to assist our clients by means of arrangement. You can contact on the required contact number for any assistance.
How do I get my loan balance and next pay date?
Balance enquiries can be obtained via our website when you logon to your loan profile or you can SMS the short code “balance” to 44184. Alternatively, you can also contact our Customer Service team on customercare@getbucks.com
Why is my account suspended?
Your profile can be suspended due to the following reasons:
- Arrears on your existing account/s.
- Disputed transactions as per your bank statement.
- If you have applied for Debt Review / Sequestration / Administration.
- Voluntary request from the client.
I have applied but am not getting an OTP pin. What can I do?
Click resend, if you still don’t receive an OTP, please contact the GetBucks Contact Centre on 012 045 0606 for assistance.
Where can I send proof of payment?
Proof of payment can be sent through to collections@getbucks.com Please remember to include your ID number and “Proof of Payment” in the subject line.
How do I reset my password?
To reset your password, visit the login page and click “Forgot Password?” Enter the email address that you used to register your account. You will be sent an email. Follow the link where you will be prompted to choose a new password.
Should you be having any difficulties, feel free to contact our customer care team to assist you in reactivating you account.
How do I make a payment towards my loan?
To make it super convenient for you, we have a few simple ways to pay back your loan:
You could either make a direct transfer to:
- Bank: FNB
- Name: Getbucks
- Account Number: 62395429212
- Branch: 250655
Decide on the amount you would like to pay, and use your Loan Ref ID as your payment reference.
Or you can use:
Download the SnapScan mobile app from the app store
Link your bank account by scanning your bank card
Scan the QR code displayed to the left
Insert the amount you would like to pay
Insert your Loan Ref ID as your payment reference
Click pay and your're done! Its that easy!
For more information on SnapScan visit www.snapscan.co.za
Credit life
What is Credit Life?
It’s a policy that is linked to a Credit Agreement or loan that will cover your debt in the event of death, permanent disability, temporary disability or retrenchment. It will pay out to the credit provider, and either pay the instalments for a specified time period, or settle the total outstanding amount.
Benefits:
- Death - If you die, we will settle your loan.
- Permanent Total Disability / Temporary disability - During the period of insurance if you become disabled for a period of 30 or more consecutive days:
- Permanent disability - We will pay the outstanding balance of your loan agreement when you become completely disabled.
- Temporary disability - We will pay your monthly instalment for every 30 days you remain disabled OR a maximum of 12 monthly payments OR until the policy ends, whichever happens first.
- Retrenchment - If you have this insurance and you are retrenched, we will pay a benefit equal to your monthly instalment, up to a maximum of 12 monthly payments, OR until you find new employment, whichever happens first.
How do I claim?
All claims must be communicated and submitted to niftycover (Pty) Ltd. As soon as possible and no later than 120 (one hundred and twenty) days after the insured event by contacting the scheme administrators on e-mail, info@niftycover.co.za or by writing to them at:
- Box 39960
- Garsfontein East
- Pretoria, 0061
- 012 045 0604